Kyle Beeler
20:08 14 Aug 24
The team at Exact Recon did an amazing job cleaning and drying out my finished basement after a flood. They came to my house the same day I called and got started working the next morning. They provided many good insights and worked to save as much of my finished basement as possible. Additionally, they made working with my insurance company a very easy process. The team was friendly, honest, respectful and quick! I highly suggest Exact Recon for all of your remediation needs.
Lelia Hayden
13:31 01 Aug 24
Chad inspected our basement where we've had multiple problems with water damage. He suggested to remove padding and carpet then also gave us his thoughts on what the case was. A redirection of rain gutters should eleviate our problem ... so far we do not have water in basement. Hopefully, we are done worrying about this problem. Thank you, Chad
Amy Mir
20:45 31 Jul 24
Great service, the team was at my house within an hour of my call, assessed the damage , dried out the basement, removed all damage that day, and kept in communication with me during the entire claim process.
Joyce Beech
20:57 16 Jul 24
Chad responded immeduately to my call. He walked me through the details of what they provide and he and his reliable crew followed through. They were thoughtful and considerate of the stress I was feeling and took the time to reassure me all would be fine. Thank you Chad and crew for a job well done!
Nancy Wagner
19:24 16 Jul 24
Chad Grimes and his staff did a fantastic job drying our and cleaning up our flooded basement He came out several times to check on his people to make sure they did everything to his satisfaction. I was very impressed with his management style. I would recommend them in a heartbeat any time you need his help. I give them a five star rating.
Steven McDade
00:07 13 Jun 24
Our large finished basement flooded due to a failed sump pump. Chad Grimes, owner of Exact Recon came to our house as quickly as possible, inspected the damage, and gave us an estimate we found very fair based on two other estimates we had received. His crew came every day as promised, the work was done professionally, extraordinarily quickly but well, and then the crew signed off. Mr. Grimes returned to our home, inspected the work, found a few things he wanted done better, returned with his crew, did more work, cleaned everything up and then presented us with his bill, which was again, extremely fair. He was very helpful in explaining everything that was happening. He thoroughly answered all of our questions with patience and understanding of how shell shocked we were at this catastrophic event. We would highly recommend him to anyone! We would hire him again. We are so happy we found him and used his company for our remediation work. It is refreshing in a time when so many cut corners and do shoddy work to have Mr. Grimes go above and beyond to do an exceptional job for us! We are grateful!
Isaac Matthews
23:58 31 May 24
These guys talk the talk and walk the walk! Fantastic service and communication. We had a crisis on our hands and they immediately took charge and lead the project of assessment, drying, demolition and laid an outstanding foundation for restoration to begin. If I could give them a 6th star, I would.
Chad LaPlante
00:05 31 Dec 23
Jon Ferguson
17:57 26 Jun 23
FINALLY! A contractor who does what they say! As a Realtor AND as a satisfied client myself, Exact Recon is my top referral to my clients for any insurance work. When an unexpected issue arises, they are the best professionals in the business for navigating everything with the insurance company, communicating, meeting deadlines, working with a sense of urgency, being professional, friendly, and providing superior customer service. I gladly and confidently recommend Exact Recon to everyone in need of insurance repairs!
Ryan Kinsora
20:35 14 May 23
These guys will get the job done!! Ownership has a can/will do attitude and that reflects down to the crews. Special thanks to Wally and crew, Kevin, Ryan and especially you Chad! Appreciate all of your hard work and the job all of you did! Wishing Exact Recon continued success.
Loveesh Thatai
22:20 02 Jan 23
Super fast and responsive. Called them at 8:30pm on New Years Eve and they were at my house in less than 20 minutes. We had a broken water line. They got everything taken care by the next day. Highly recommend Exact Recon!!!Thank you for the fast and excellent service5 stars
Zach Austin
20:23 29 Aug 22
Had some pretty major plumbing issues in our basement that resulted in significant damages. Chad and team handled the job beginning to end, from water mitigation and cleanup to a complete remodel and dealt with our insurance along the way. Completely satisfied with the work.
Jessica Van Cleave
01:06 28 Jan 22
Connie Smith
02:05 16 Dec 21
Very very happy with my final result. This is a great group of people who care about their customers!!!!!!
Michael Schroer
12:08 06 Oct 21
ExactRecon promptly responded to my finished basement flooding this summer of ‘21. Its owner, Chad, was there right away with his workers armed with pumps, squeegees and drying fans. Chad described their work in detail, drained the basement and repaired the drywall damage caused by the leak. Als, importantly, Chad helped me prepare and file a successful home owners insurance claim.
Shannon Pitcher
16:27 05 Oct 21
Mark Whitcomb
15:52 05 Oct 21
At a time of urgency chad and his team were the first to respond to our overwhelming situation in our basement. His company provided us with all the help we needed in all of the demolition and final repairs and complete makeover as well as dealing with the insurance company I will refer him to everyone that I know!!
Megg Geiger
00:15 05 Oct 21
Ricky Wickerham
22:16 04 Oct 21
100% Satisfied, During the storms in August my finished basement flooded, Carpet and pad ruined, drywall wet, what a mess… Chad and his team where there within 5 hours of my first contact and had every thing out of the basement, drywall cut and drying equipment running within 24 hours. Others couldn’t even come out for several days just to do a site inspection, a delay of that long with water-soaked carpet and drywall would have cost me thousands more in damage. Cannot thank them enough, they where there every step of they way to restoring my property to a condition that is better than new…
Connie Space
17:15 23 Sep 21
My mother is an extremely hard person to please. She is 80 years old and can get frustrated easily. Chad and his team were not only able to do a FANTASTIC job Sanitizing, replacing all the removed drywall and painting, but was also able to satisfy my mom which is not an easy thing to do. Every time she called Chad to discuss the process, Chad himself answered the call and with a very calming nature about him, was able to answer all her questions each time she called with amazing patience.I HIGHLY recommend Exact Recon for any of your disaster needs.Thanks Chad.
Maria B.
14:20 14 Sep 21
Words can’t begin to express the appreciation our family has for Chad Grimes and his company. Our parents’ home incurred significant damage from the floods on June 26 which included a foundation collapse and 5 feet of water in the basement. Chad immediately showed up once we called him and was extremely dedicated and committed to removing all of the damaged personal property, water and sewage. Due to the significant damage, Chad and his crew were at the house many days. They were always professional, courteous and respectful. He was the calm that we needed for such an overwhelming experience and helped us begin the restoration process. We would recommend Chad and his company to anyone who needs their services.
Mike Sherwood
18:19 15 Aug 21
Melissa Visel
05:17 08 Aug 21
We were very fortunate to have Exact Recon help get our house back to normal after incurring water in our basement. Chad Grimes was professional, punctual and made sure our project was finished in a timely matter. His crew was respectful and dependable. I would recommend this company.
Anitra Hotchkiss
15:34 06 Aug 21
The team at Exact Recon did an amazing job on my basement after water backed up and ruined just about everything. The owner, Chad, came out and assessed my situation and immediately got a crew to work on cleaning & drying out my basement on the weekend. The team was professional, knowledgeable, and made sure I was 100% satisfied. If you want your clean-up done fast, efficiently and the correct way, I highly recommend them!
Ryley Austyn
12:43 30 Apr 21
The guys at Exact Recon are awesome. Very professional and take care of you in the time of need like you should be. 10/10 would recommend! 😊
Ryan Hovater
12:09 30 Apr 21
Great customer service and workmanship!
Matt Snowden
03:40 01 Apr 21
Good Company and Competitor . totally recommend them 100%
Michelley S.
21:41 04 Jan 21
Anna LeBlanc
21:26 04 Jan 21
whitney williams
00:00 10 Dec 20
Very quick, efficient, and professional! Highly recommend.
Darrell Haltom
17:13 09 Dec 20
I worked with Exact-Recon on behalf of my Mother-in-Law Barb and worked directly with the owner!!! We had some water damage due to leaky pipe and we had mold. This team did a great job in getting this restored to better than New. Everything was done timely and professionally. Would recommend Exact Recon
Jane Miller
16:56 23 Nov 20
We experienced major storm damage in a recent storm. Exact Recon was recommended for repairs. We found Chad to be responsive, his crews to be polite, professional, and expert, and the overall experience excellent. We recommend Chad, his crews, and his business.
Nick Azzarello
14:20 21 Oct 20
We had a large tree fall on our house that required a considerable amount of structural work, drywall, painting and flooring. But first, we needed to get a contractor out, ASAP since we had a gaping hole in the roof. Out of three that I called, Chad Grimes was the only one to not only agree to show up, but did so the very next day. He came prepared with a crew and tarps to at least get us under cover. He was quick to respond to the water damage and getting it dried out to determine overall damage. Each instance in our dealings with Chad was very good. He was prompt and communicated regularly letting us know where things stood. The work itself was done exactly to our liking and Chad does not skimp. HE will not replace partial flooring if it butts up to older flooring that was not damaged, so part of his estimate was replacing all flooring to make sure we had the same overall satisfaction with our house prior to the damage. He had also met at the house with the insurance adjuster and explained this to her as well, that he would not allow old to meet with new (except for drywall). Overall we have a house that we are just as pleased with now as we were prior. Chad has also been very understanding in our dealings with the bank, which have been slow and fraught with paperwork. Because of that, the bank has been slow to release funds, which could set off an small business owner, but Chad couldn't have been more understanding. I would very highly recommend Chad and Exact Recon if you ever need work done.
Terry Orban
00:18 18 May 20
L Robinson
22:37 17 May 20
Chad was extremely quick to respond to an emergency. Exact Recon pnrovided great service and took time to answer any my questions or concerns.
Christie Orban
01:18 14 May 20
Nicole Hall
00:39 18 Jan 20
Chad and his crew were absolutely amazing. Chad was out the day I called him and had a crew out the same day. Took care of everything with the insurance and even recomended ways to avoid future problems. Made the whole process simple and painless. Will definitely call again if i ever need them!!!
michael walters
21:54 06 Dec 19
Great company with great craftsmen. If I need any building help in the future Chad will be my first call. Thank you for helping us through this rough time.
Teresa Fulimeni
18:37 13 Nov 19
I would recommend Chad and Exact Recon to anyone. Chad is responsive, honest, and gets the job done. We had a sewer back up a couple of years ago and they took care of removing all the damaged carpet and pad and got the place dried out quickly. Chad is easy to work with and even gave me some advice on a separate, unrelated event. I hope I never need to talk to him again, but if I do I'm glad I have his number!
Stephen Job
23:13 17 Oct 19
Thank you Chad and the entire Exact Recon team! Very proffessional and prompt. You can tell Chad is a true master of his craft. From the initial consultation to the final walk through very impressed with the entire process. Looks better than before!!! Thanks!
Jamie Moeggenberg
15:19 24 Sep 19
Very impressed! They came out same day and took care of the issue quickly and professionally. The entire team was very friendly and helpful.
Tom Danos
14:34 14 Jun 19
Chad Grimes and his crew display outstanding attention to detail. After incurring extensive water damage, they immediately began the water mitigation process. (Did not wait for the insurance company but instead took the initiative) Chad maintains constant oversight of the reconstruction project and his crew responds with extraordinary workmanship. This is a company that you can trust to give you prideful and quality service.
Nate Johns
15:36 02 Jun 19
The process from start to finish could not have been smoother. Chad and his team are top-notch when it comes to service and communication. They made things easy for us and eliminated all stress. If you are in need of restoration services, put your trust in Exact Recon. You'll be happy you did.
Nancy Thomas
07:16 19 Mar 19
6 weeks ago we have our washing machine break. Causing our entire basement to have water in it. Chad and his crew did a amazing job of working with the adjuster to get everything taken care off. I don't know what me and my husband would have done with out a company like this. Chad is very knowledgeable in his industry. The staff showed up every time they said they would and on time! I am truly grateful for my insurance agent referring ExactRecon to assist with our insurance claim. We truly cant say enough good things. About the staff that showed up. And the drywall guys, the painter and the flooring people. All were very accommodating to our needs. I strongly recommend calling ExactRecon. He answered his phone every time me or my husband had called. Very prompt. Thank you Chad Grimes for everything!!! God bless you.
Susan Mcdonald
16:11 15 Mar 19
I had a flooded basement 3 weeks ago from my basement pump broke. Chad and the Exact Recon crew. Showed up after hours and removed all my water. The crew was always on time and very professional. They kept me informed almost daily on what the next steps were going to be. They also worked with my insurance company to take care of everything. Me and my family were happy with everything they did. Even all the drywall, paint, and carpet installers were amazing to work with. They have a wonderful crew. There knowledge with insurance companies was amazing. We can honestly say they made this experience easy to deal with. I strongly recommend Exact Recon for any repairs in my home. Thank you Chad for everything. Please tell your staff we appreciate everything they have done!!
Belinda Venner
00:02 23 Aug 18
I called Exact Recon this morning with a spill I needed to have cleaned up. The owner Chad asked me various questions and gave me a suggestion for something I could try myself before having him come out and save some money. Well guess what? I worked extremely well. Can't thank Chad enough. There are not many businesses that will tell you over the phone how you could possibly fix the problem yourself.I can highly recommend Exact Recon and will use them again if I need to.
Ibrahim Elzubeir
13:30 11 Aug 18
Schuyler Rogers
00:45 09 Apr 18
Exact Recon came highly recommended to us by a real estate agent. I made all of the necessary phone calls. Chad said he could get started within days.Various crews came in to do their tasks in a timely manner. The house now looks great. Whenever I had a question for Chad or had to meet him to sign papers etc., he was on top of everything. Chad loves what does and it shows in his performance. If your looking for a well seasoned task master when it comes to rehabilitating your damaged structure, Chad of Exact Recon is for you.
Wanda Carr
21:22 14 Mar 18
I can’t say enough about Exact Recon Restoration . Chad and his crew were here when my basement was flooded and did extraction as well as contact a reputable heating and cooling company to replace my furnace and hot water heater that was damaged. Chad took care of everything . I didn’t have to call around for furnace or hot water prices .Chad came on Sundays to check and see if I needed a heater while waiting for my furnace to be installed. He told me if I had any concerns I could call him anytime. I would highly recommend Exact Recon Restoration for any Restoration problems you may encounter. I will definitely use this company again if the need should ever arise again. Thank you Chad!Wanda Carr
Michael Harrison
19:51 09 Jan 18
I had a bunch of mold in my house which as a relatively new homeowner I have never had to deal with before. I didn't know what to do about it or if it could potentially be other places. I set up a contact online and then spoke with Chad Grimes on the phone who then set up an appointment for the next day to come check it out. He took a quick look and informed me it was something I could easily take care of myself if I wanted to save money (which I did).He also checked some other things just to be safe and everything was in working order. Chad shared a lot of great information for someone like me who has no experience with this. He informed me he had about 20 years of experience and it certainly showed. While I had no major work done to comment on, the experience and quick service is much appreciated. If you are looking into needing any sort of service then please check these guys out.
Sarah Cherniawski
23:41 09 Nov 17
I’m very happy and impressed with Exact Recon. They were knowledgeable, friendly, and really cared that the job was done right. Chad was just great to work with. I would definitely recommend Exact Recon Restoration.
ron deren
14:46 16 Oct 17
Called Chad at 10:00 am was at my house at 2:00 pm. Chad and his helper got right on the job cleaning up a sewer spill in my basement. I am very happy with his professionalism and response to my needs. I would refer their service to all. Thank You
patricia richards
22:08 27 Sep 17
Chad was at my home within an hour and had his team out and got them going on getting it restored. They were professional and kind and made sure that i got everything I needed. Will surely be using them in the future if anything else happens, hoping it doesn't though. You all rock.
Sonya Byrd
01:11 11 Aug 17
I couldn't be more pleased with the work that Mr. Grimes and his team did in fixing the wind damage to my house, and fence. They are honest with their estimate, go the extra mile when they can. The employees are personable and always had a smile. I would not hesitate to contact them again. Thank you Exact Recon.
Stephen Hadley
01:45 10 Jul 17
I had an awesome experience with this company! Not often will someone go above and beyond to help a customer out! I would recommend Exact Recon to everyone!! Affordable and excellent job!!!
Rachelle Wsalker
02:15 23 May 17
I was very happy with the service I got from this company. They were very polite and on point with their work. I would definitely recommend this company for their service.
Matt Rubert
22:48 06 May 17
I can't thank Chad and his crew enough. They go above and beyond to get the job done. His communication was amazing from beginning to end. I will be telling everyone about Exact Recon.
scott langenderfer
22:36 28 Mar 17
It is not often that I am compelled to write a review about a company but Chad Grimes and Exact Recon went way beyond my expectations. When I found my basement was flooding at 8:30 at night Exact Recon was the only company out of the 5 that I called to answer their phone. Chad spent well over twenty minutes on the phone with me discussing my options. Chad and Cale were at my house first thing the next morning. While it took 2 different plumbers 2 days to find my water issue and another 5 days to fix it. Chad called me every day to check up and see if the flooding issue was resolved. One it was resolved Exact Recon went above and beyond, removing the water, flood cutting the walls and removing the mold. They did everything they could to save my custom built bar even taking it apart by hand to dry out everything that got wet. While the cost of removing a good portion of the bar by hand was not in my quote, they did not change the price. When Chad and Cale found out that my insurance would not cover the cost of repairs, they offered to help me cut and hang new paneling on their own time. Not often you find a person, let alone a company that goes the extra mile even at no financial gain to them. I can't thank Exact Recon, Chad and Cale enough. they were the one bright spot in a very long overwhelming process.
Robert White
22:56 03 Feb 17
Mr. Chad Grimes and his crew, as well as the subcontractors, have done an excellent of repairing water damage at Grace Baptist church in Belleville, Michigan. They came in and took the initiative to get the job done. They took the time to explain what they were going to do in detail and why certain work had to be done. Chad stayed in close contact with the insurance to be sure each step would be approved. A job well done!!I want to take this opportunity to thank Chad and his crew for their work, their professionalism, and the effort put forth to let me know what work was scheduled each day and follow-up at the end of the day.Thank you Chad for taking care of our church facility.I highly recommend this company for your disaster.Pastor Robert White
Jerry Burkes
01:04 09 Jul 16
I had Family in town from Chicago this week. With yesterday's storms, we had a major leak in the roof. Everything from the 2nd floor upstairs to the basement was wet. The ExactRecon Team came into our home and helped us in our time of need. Thanks again guys for all you did.
Efrain RamireZ
13:06 03 May 16
Chad Grimes is great at the service he provides. Having worked along side of him. I have seen him provided his great customer service and trouble shooting skills first hand. I must say they are exceptional. I recommend Chad and the crew from exactrecon for any project or disaster sutuation anyone may encounter.
Danika Edie
16:16 24 Sep 20
Great service and excellent work! We had the owner, Chad, come out to our home when the basement flooded and we were very pleased with the result. He is quick to respond and we’re thankful for the great service!
Charra Hammett
17:12 25 Jun 19
Chad is awesome! I have had two minor flooding issues that didn't require his full services and he came over told me what to do and even loaned me his drying fans. This guy is awesome. He knows his stuff and cares about his clients. If I ever have an issue I will be calling ONLY him and I recommend anyone in Jackson county or Washtenaw county to do the same!
Sonya Byrd
01:07 11 Aug 17
I couldn't be more pleased with the work that Mr. Grimes and his team did in fixing the wind damage to my house, and fence. They are honest with their estimate, go the extra mile when they can. The employees are personable and always had a smile. I would not hesitate to contact them again.
Matt Rubert
22:51 06 May 17
Amazing service and communication throughout the whole process. Will recommend Chad and his crew to everyone.
Scott Langenderfer
21:27 28 Mar 17
When I found my basement flooding at 8:30 at night, Exactrecon was the only company out of 5 I called that answered their phone. Chad (the owner) talked with me for about 20 minutes trying to help me figure out what to do. Chad was at my house the next day first thing in the morning. His company went above and beyond. It took 2 different plumbers 7 days to find and fix my flooding issue. Chad called every day to see if the flooding issue was fixed so they could start water removal, flood cutting and mold removal. Once the flooding was stopped Chad's team did everything they said they would and more. They even took my custom built bar apart by hand (at no additional cost) to make sure it could be saved. I can not say enough about this company. Their workmanship and costumer service is not notch.
Cassandra Spicer
18:52 13 Feb 17
Holly Sansoucie
00:47 12 Jul 16
Ben Latocki
00:19 30 Apr 16
Excellent service. I had a basement flood from a burst pipe in one of my rentals, and they took care of everything. I only had to visit the property once.
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Areas We Serve
Exact Recon serves the cities of Ann Arbor, Ypsilanti, Dexter, and Chelsea, as well as nearby communities. We primarily work in the following ZIP codes:
We serve Jackson & Washtenaw counties including:
Ann Arbor, Augusta Charter Township, Barton Hills, Blackman Charter Township, Bridgewater, Brooklyn, Chelsea, Columbia Township, Concord, Dexter, Freedom Township, Grass Lake, Hanover, Henrietta Township, Jackson, Leoni Township, Liberty Township, Lima Township, Lodi Township, Lyndon Township, Manchester, Napolean Township, Northfield Township, Norvell Township, Parma, Pittsfield Charter Township, Pulaski Township, Rives Township, Salem, Saline, Sandstone Charter Township, Scio Township, Sharon Township, Spring Arbor Township, Springport, Summit Township, Superior Township, Sylvan Township, Tompkins Township , Vineyard Lake, Waterloo Township, Webster Township, York Charter Township, Ypsilanti