Burst Pipe Clean Up, Frozen Pipe Help & Restoration Services

Southern Michigan’s TOP Restoration & Cleanup Crew!

If you need frozen pipe help or burst pipe clean up help then ExactRecon is here for you when time counts in minutes. We are local and can have a crew to most sites within one hour. When you call ExactRecon, you’ll talk to one of our friendly, experienced technicians who know exactly how to handle a burst pipe – large or small. With over 17+ years in burst pipe cleanup and restoration, we have the experience and response time to provide swift, professional assistance.

Pipes bursting in Michigan are common, especially when the weather drops below zero and result in frozen pipes. Contacting an experienced team to handle the clean up & restoration is critical to avoiding costly and time consuming problems. We also help with your insurance claim taking the stress off of you to focus on what is important. Our team will make the call to the insurance company, meet with the adjuster and make sure you AND your property are take care of from start to finish. We’re experts at restoring your property and saving the day and we are proud to help our local community when they need it the most.

24/7 Emergency Services

No Obligation. Responses as fast as 24hrs!

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Restoration, Clean-up, Construction

in Jackson CountyWashtenaw CountyJacksonAnn ArborMichigan CenterChelseaGrass Lake

24/7 Emergency Services

Don’t take our word for it!

See what other people are saying about working with ExactRecon!

Our large finished basement flooded due to a failed sump pump. Chad Grimes, owner of Exact Recon came to our house as quickly as possible, inspected the damage, and gave us an estimate we found very fair based on two other estimates we had received. His crew came every day as promised, the work was done professionally, extraordinarily quickly but well, and then the crew signed off. Mr. Grimes returned to our home, inspected the work, found a few things he wanted done better, returned with his crew, did more work, cleaned everything up and then presented us with his bill, which was again, extremely fair. He was very helpful in explaining everything that was happening. He thoroughly answered all of our questions with patience and understanding of how shell shocked we were at this catastrophic event. We would highly recommend him to anyone! We would hire him again. We are so happy we found him and used his company for our remediation work. It is refreshing in a time when so many cut corners and do shoddy work to have Mr. Grimes go above and beyond to do an exceptional job for us! We are grateful!
Steven McDade
Steven McDade
00:07 13 Jun 24
These guys talk the talk and walk the walk! Fantastic service and communication. We had a crisis on our hands and they immediately took charge and lead the project of assessment, drying, demolition and laid an outstanding foundation for restoration to begin. If I could give them a 6th star, I would.
Isaac Matthews
Isaac Matthews
23:58 31 May 24
FINALLY! A contractor who does what they say! As a Realtor AND as a satisfied client myself, Exact Recon is my top referral to my clients for any insurance work. When an unexpected issue arises, they are the best professionals in the business for navigating everything with the insurance company, communicating, meeting deadlines, working with a sense of urgency, being professional, friendly, and providing superior customer service. I gladly and confidently recommend Exact Recon to everyone in need of insurance repairs!
Jon Ferguson
Jon Ferguson
17:57 26 Jun 23
These guys will get the job done!! Ownership has a can/will do attitude and that reflects down to the crews. Special thanks to Wally and crew, Kevin, Ryan and especially you Chad! Appreciate all of your hard work and the job all of you did! Wishing Exact Recon continued success.
Ryan Kinsora
Ryan Kinsora
20:35 14 May 23
Super fast and responsive. Called them at 8:30pm on New Years Eve and they were at my house in less than 20 minutes. We had a broken water line. They got everything taken care by the next day. Highly recommend Exact Recon!!!Thank you for the fast and excellent service5 stars
Loveesh Thatai
Loveesh Thatai
22:20 02 Jan 23
Very very happy with my final result. This is a great group of people who care about their customers!!!!!!
Connie Smith
Connie Smith
02:05 16 Dec 21
ExactRecon promptly responded to my finished basement flooding this summer of ‘21. Its owner, Chad, was there right away with his workers armed with pumps, squeegees and drying fans. Chad described their work in detail, drained the basement and repaired the drywall damage caused by the leak. Als, importantly, Chad helped me prepare and file a successful home owners insurance claim.
Michael Schroer
Michael Schroer
12:08 06 Oct 21
At a time of urgency chad and his team were the first to respond to our overwhelming situation in our basement. His company provided us with all the help we needed in all of the demolition and final repairs and complete makeover as well as dealing with the insurance company I will refer him to everyone that I know!!
Mark Whitcomb
Mark Whitcomb
15:52 05 Oct 21
100% Satisfied, During the storms in August my finished basement flooded, Carpet and pad ruined, drywall wet, what a mess… Chad and his team where there within 5 hours of my first contact and had every thing out of the basement, drywall cut and drying equipment running within 24 hours. Others couldn’t even come out for several days just to do a site inspection, a delay of that long with water-soaked carpet and drywall would have cost me thousands more in damage. Cannot thank them enough, they where there every step of they way to restoring my property to a condition that is better than new…
Ricky Wickerham
Ricky Wickerham
22:16 04 Oct 21
My mother is an extremely hard person to please. She is 80 years old and can get frustrated easily. Chad and his team were not only able to do a FANTASTIC job Sanitizing, replacing all the removed drywall and painting, but was also able to satisfy my mom which is not an easy thing to do. Every time she called Chad to discuss the process, Chad himself answered the call and with a very calming nature about him, was able to answer all her questions each time she called with amazing patience.I HIGHLY recommend Exact Recon for any of your disaster needs.Thanks Chad.
Connie Space
Connie Space
17:15 23 Sep 21
Words can’t begin to express the appreciation our family has for Chad Grimes and his company. Our parents’ home incurred significant damage from the floods on June 26 which included a foundation collapse and 5 feet of water in the basement. Chad immediately showed up once we called him and was extremely dedicated and committed to removing all of the damaged personal property, water and sewage. Due to the significant damage, Chad and his crew were at the house many days. They were always professional, courteous and respectful. He was the calm that we needed for such an overwhelming experience and helped us begin the restoration process. We would recommend Chad and his company to anyone who needs their services.
Maria B.
Maria B.
14:20 14 Sep 21
We were very fortunate to have Exact Recon help get our house back to normal after incurring water in our basement. Chad Grimes was professional, punctual and made sure our project was finished in a timely matter. His crew was respectful and dependable. I would recommend this company.
Melissa Visel
Melissa Visel
05:17 08 Aug 21
The team at Exact Recon did an amazing job on my basement after water backed up and ruined just about everything. The owner, Chad, came out and assessed my situation and immediately got a crew to work on cleaning & drying out my basement on the weekend. The team was professional, knowledgeable, and made sure I was 100% satisfied. If you want your clean-up done fast, efficiently and the correct way, I highly recommend them!
Anitra Hotchkiss
Anitra Hotchkiss
15:34 06 Aug 21
Great customer service and workmanship!
Ryan Hovater
Ryan Hovater
12:09 30 Apr 21
Good Company and Competitor . totally recommend them 100%
Matt Snowden
Matt Snowden
03:40 01 Apr 21
Very quick, efficient, and professional! Highly recommend.
whitney williams
whitney williams
00:00 10 Dec 20
I worked with Exact-Recon on behalf of my Mother-in-Law Barb and worked directly with the owner!!! We had some water damage due to leaky pipe and we had mold. This team did a great job in getting this restored to better than New. Everything was done timely and professionally. Would recommend Exact Recon
Darrell Haltom
Darrell Haltom
17:13 09 Dec 20
We experienced major storm damage in a recent storm. Exact Recon was recommended for repairs. We found Chad to be responsive, his crews to be polite, professional, and expert, and the overall experience excellent. We recommend Chad, his crews, and his business.
Jane Miller
Jane Miller
16:56 23 Nov 20
We had a large tree fall on our house that required a considerable amount of structural work, drywall, painting and flooring. But first, we needed to get a contractor out, ASAP since we had a gaping hole in the roof. Out of three that I called, Chad Grimes was the only one to not only agree to show up, but did so the very next day. He came prepared with a crew and tarps to at least get us under cover. He was quick to respond to the water damage and getting it dried out to determine overall damage. Each instance in our dealings with Chad was very good. He was prompt and communicated regularly letting us know where things stood. The work itself was done exactly to our liking and Chad does not skimp. HE will not replace partial flooring if it butts up to older flooring that was not damaged, so part of his estimate was replacing all flooring to make sure we had the same overall satisfaction with our house prior to the damage. He had also met at the house with the insurance adjuster and explained this to her as well, that he would not allow old to meet with new (except for drywall). Overall we have a house that we are just as pleased with now as we were prior. Chad has also been very understanding in our dealings with the bank, which have been slow and fraught with paperwork. Because of that, the bank has been slow to release funds, which could set off an small business owner, but Chad couldn't have been more understanding. I would very highly recommend Chad and Exact Recon if you ever need work done.
Nick Azzarello
Nick Azzarello
14:20 21 Oct 20
Chad was extremely quick to respond to an emergency. Exact Recon pnrovided great service and took time to answer any my questions or concerns.
L Robinson
L Robinson
22:37 17 May 20
Chad and his crew were absolutely amazing. Chad was out the day I called him and had a crew out the same day. Took care of everything with the insurance and even recomended ways to avoid future problems. Made the whole process simple and painless. Will definitely call again if i ever need them!!!
Nicole Hall
Nicole Hall
00:39 18 Jan 20
Great company with great craftsmen. If I need any building help in the future Chad will be my first call. Thank you for helping us through this rough time.
michael walters
michael walters
21:54 06 Dec 19
I would recommend Chad and Exact Recon to anyone. Chad is responsive, honest, and gets the job done. We had a sewer back up a couple of years ago and they took care of removing all the damaged carpet and pad and got the place dried out quickly. Chad is easy to work with and even gave me some advice on a separate, unrelated event. I hope I never need to talk to him again, but if I do I'm glad I have his number!
Teresa Fulimeni
Teresa Fulimeni
18:37 13 Nov 19
Thank you Chad and the entire Exact Recon team! Very proffessional and prompt. You can tell Chad is a true master of his craft. From the initial consultation to the final walk through very impressed with the entire process. Looks better than before!!! Thanks!
Stephen Job
Stephen Job
23:13 17 Oct 19
Very impressed! They came out same day and took care of the issue quickly and professionally. The entire team was very friendly and helpful.
Jamie Moeggenberg
Jamie Moeggenberg
15:19 24 Sep 19
Chad Grimes and his crew display outstanding attention to detail. After incurring extensive water damage, they immediately began the water mitigation process. (Did not wait for the insurance company but instead took the initiative) Chad maintains constant oversight of the reconstruction project and his crew responds with extraordinary workmanship. This is a company that you can trust to give you prideful and quality service.
Tom Danos
Tom Danos
14:34 14 Jun 19
The process from start to finish could not have been smoother. Chad and his team are top-notch when it comes to service and communication. They made things easy for us and eliminated all stress. If you are in need of restoration services, put your trust in Exact Recon. You'll be happy you did.
Nate Johns
Nate Johns
15:36 02 Jun 19
I called Exact Recon this morning with a spill I needed to have cleaned up. The owner Chad asked me various questions and gave me a suggestion for something I could try myself before having him come out and save some money. Well guess what? I worked extremely well. Can't thank Chad enough. There are not many businesses that will tell you over the phone how you could possibly fix the problem yourself.I can highly recommend Exact Recon and will use them again if I need to.
Belinda Venner
Belinda Venner
00:02 23 Aug 18
Exact Recon came highly recommended to us by a real estate agent. I made all of the necessary phone calls. Chad said he could get started within days.Various crews came in to do their tasks in a timely manner. The house now looks great. Whenever I had a question for Chad or had to meet him to sign papers etc., he was on top of everything. Chad loves what does and it shows in his performance. If your looking for a well seasoned task master when it comes to rehabilitating your damaged structure, Chad of Exact Recon is for you.
Schuyler Rogers
Schuyler Rogers
00:45 09 Apr 18
I can’t say enough about Exact Recon Restoration . Chad and his crew were here when my basement was flooded and did extraction as well as contact a reputable heating and cooling company to replace my furnace and hot water heater that was damaged. Chad took care of everything . I didn’t have to call around for furnace or hot water prices .Chad came on Sundays to check and see if I needed a heater while waiting for my furnace to be installed. He told me if I had any concerns I could call him anytime. I would highly recommend Exact Recon Restoration for any Restoration problems you may encounter. I will definitely use this company again if the need should ever arise again. Thank you Chad!Wanda Carr
Wanda Carr
Wanda Carr
21:22 14 Mar 18
I had a bunch of mold in my house which as a relatively new homeowner I have never had to deal with before. I didn't know what to do about it or if it could potentially be other places. I set up a contact online and then spoke with Chad Grimes on the phone who then set up an appointment for the next day to come check it out. He took a quick look and informed me it was something I could easily take care of myself if I wanted to save money (which I did).He also checked some other things just to be safe and everything was in working order. Chad shared a lot of great information for someone like me who has no experience with this. He informed me he had about 20 years of experience and it certainly showed. While I had no major work done to comment on, the experience and quick service is much appreciated. If you are looking into needing any sort of service then please check these guys out.
Michael Harrison
Michael Harrison
19:51 09 Jan 18
I’m very happy and impressed with Exact Recon. They were knowledgeable, friendly, and really cared that the job was done right. Chad was just great to work with. I would definitely recommend Exact Recon Restoration.
Sarah Cherniawski
Sarah Cherniawski
23:41 09 Nov 17
Called Chad at 10:00 am was at my house at 2:00 pm. Chad and his helper got right on the job cleaning up a sewer spill in my basement. I am very happy with his professionalism and response to my needs. I would refer their service to all. Thank You
ron deren
ron deren
14:46 16 Oct 17
I couldn't be more pleased with the work that Mr. Grimes and his team did in fixing the wind damage to my house, and fence. They are honest with their estimate, go the extra mile when they can. The employees are personable and always had a smile. I would not hesitate to contact them again. Thank you Exact Recon.
Sonya Byrd
Sonya Byrd
01:11 11 Aug 17
I had an awesome experience with this company! Not often will someone go above and beyond to help a customer out! I would recommend Exact Recon to everyone!! Affordable and excellent job!!!
Stephen Hadley
Stephen Hadley
01:45 10 Jul 17
I was very happy with the service I got from this company. They were very polite and on point with their work. I would definitely recommend this company for their service.
Rachelle Wsalker
Rachelle Wsalker
02:15 23 May 17
I can't thank Chad and his crew enough. They go above and beyond to get the job done. His communication was amazing from beginning to end. I will be telling everyone about Exact Recon.
Matt Rubert
Matt Rubert
22:48 06 May 17
It is not often that I am compelled to write a review about a company but Chad Grimes and Exact Recon went way beyond my expectations. When I found my basement was flooding at 8:30 at night Exact Recon was the only company out of the 5 that I called to answer their phone. Chad spent well over twenty minutes on the phone with me discussing my options. Chad and Cale were at my house first thing the next morning. While it took 2 different plumbers 2 days to find my water issue and another 5 days to fix it. Chad called me every day to check up and see if the flooding issue was resolved. One it was resolved Exact Recon went above and beyond, removing the water, flood cutting the walls and removing the mold. They did everything they could to save my custom built bar even taking it apart by hand to dry out everything that got wet. While the cost of removing a good portion of the bar by hand was not in my quote, they did not change the price. When Chad and Cale found out that my insurance would not cover the cost of repairs, they offered to help me cut and hang new paneling on their own time. Not often you find a person, let alone a company that goes the extra mile even at no financial gain to them. I can't thank Exact Recon, Chad and Cale enough. they were the one bright spot in a very long overwhelming process.
scott langenderfer
scott langenderfer
22:36 28 Mar 17
Mr. Chad Grimes and his crew, as well as the subcontractors, have done an excellent of repairing water damage at Grace Baptist church in Belleville, Michigan. They came in and took the initiative to get the job done. They took the time to explain what they were going to do in detail and why certain work had to be done. Chad stayed in close contact with the insurance to be sure each step would be approved. A job well done!!I want to take this opportunity to thank Chad and his crew for their work, their professionalism, and the effort put forth to let me know what work was scheduled each day and follow-up at the end of the day.Thank you Chad for taking care of our church facility.I highly recommend this company for your disaster.Pastor Robert White
Robert White
Robert White
22:56 03 Feb 17
I had Family in town from Chicago this week. With yesterday's storms, we had a major leak in the roof. Everything from the 2nd floor upstairs to the basement was wet. The ExactRecon Team came into our home and helped us in our time of need. Thanks again guys for all you did.
Jerry Burkes
Jerry Burkes
01:04 09 Jul 16
Chad Grimes is great at the service he provides. Having worked along side of him. I have seen him provided his great customer service and trouble shooting skills first hand. I must say they are exceptional. I recommend Chad and the crew from exactrecon for any project or disaster sutuation anyone may encounter.
Efrain RamireZ
Efrain RamireZ
13:06 03 May 16
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What to do when a Frozen Pipe Bursts

Experiencing a burst frozen pipe can be frightening when you don’t have help on-hand. Ideally, you’ll be able to call in water damage restoration experts immediately. The sooner you have a professional team working for you, the more likely it is that we can salvage your belongings and get things back to normal.

We can have a crew to most sites within one hour. You’re not going to have to deal with an answering service when you call us. You’ll talk to one of our friendly, experienced technicians – one who knows exactly how to handle water damage, large or small.

Knowing what to do when a pipe bursts while you wait for our team will give you critical knowledge that can mean the difference between a quick clean up and restoration and a process that can take much longer. These steps will help you to stop the burst pipe from causing more damage and guide you through the steps our team will take when they arrive.

1.

Prioritize Safety

Before attempting any water damage restoration, prioritize your safety and that of your family. Identify potential hazards such as electrical issues, structural damage, or contaminated water. If electrical appliances or outlets are exposed to water, immediately disconnect the main power supply to the affected area. Take care when navigating wet surfaces to avoid accidents.

2.

Stop the Water Source

If you can identify the source of the burst pipe the next step is to stop the flow of water. Shutting off the main water supply to your home or business can quickly stop the problem and give you time to call in the experts. Swift action can prevent a burst pipe from causing worse damage.

3.

Document the Damage

Though witnessing a burst pipe cause water damage in your home is upsetting, making sure you take photos and videos showing the extent of the damage BEFORE starting any clean up is critical for insurance purposes. You can use your phone to take clear photographs and videos of everything. When you call ExactRecon, we can be on-site in under an hour in most cases and will take care of this for you!

4.

Seek Professional Assistance

Water damage clean up from frozen pipes & burst pipes is a messy and involved process that requires an experienced team with specialized equipment to remove the water and thoroughly dry out the property to avoid mold growth and additional structural damage. ExactRecon has been working in Jackson & Washtenaw counties for over 17 years and our team of professionals possesses the tools and experience needed for effective drying, clean up, and restoration.  Aside from responding quickly, we will help you with the insurance company making sure you receive the maximum amount you are entitled to.

5.

Minimize Further Damage

While awaiting for our team to get there, you can take initial steps to stop further property damage. ONLY do this if it is safe to do so and AFTER you have documented the damage. Remove any items from the area that can be safely relocated to a dry area to prevent them from soaking up more water and being damaged permanently. If you have a wet-dry Shop Vac you can suck up any standing water. If not then you can also use mops & towels to start soaking it up.

6.

Ensure Thorough Drying and Cleaning<

Upon the arrival of our friendly technicians, we will immediately locate the source of the burst pipe, asses the situation and begin the clean up process. We have a large amount of high-powered drying equipment, including dehumidifiers and air movers, that can accommodate any space, large or small. These machines will begin the process of extracting moisture from affected areas, such as walls, floors, and furniture and drying everything completely. It is critical to make sure 100% of the water damage caused from the burst pipe is completely dry to avoid mold growth and future problems.

You can trust ExactRecon with your Burst Pipe Cleanup & Restoration

Michiganders know that our cold weather can be extreme….extreme enough to freeze any water inside of your pipes causing them to burst. It is especially common when the weather turns to frigid temperatures below zero. Pipes don’t actually freeze, but when the water inside them does it quickly expands and if it puts enough pressure on the pipe that is when we see this happen the most. If these leaks start slow and go unnoticed, they can wreak havoc inside walls, on floors, carpets, drywall, and insulation. Burst pipes are one of the most damaging causes of water damage in homes and businesses. That is why we have expert water damage specialists on call 24/7. Our team is ready to handle any situation at any time of day or night. Burst pipes don’t happen when it is convenient and when they do our experienced team is ready to come help with the cleanup and restoration at a moments notice.

What Not to Do when a Frozen Pipe Bursts

Don’t Contact Your Insurance Company

Contacting your insurance company directly can be risky. Misusing terms or descriptions may lead to a denied claim. Trust our experts to manage this aspect for you. We will handle all the details, including meeting with the inspector on-site to provide an accurate explanation of the damage.

Avoid DIY Cleanup

Water damage cleanup can be hazardous depending on the severity and type of damage. It’s best to wait for professionals to handle the work. Our team can rapidly arrive on-site to clear out damaged items, dry the space effectively, and eliminate the risk of mold or bacteria growth.

Don’t Delay

Time is of the essence when dealing with water damage. The longer it lingers, the greater the potential for additional damage. Facing water damage in your home can be stressful, but swift and decisive action can mitigate damage and kickstart the recovery process effectively.

Why Choose ExactRecon when you need Burst Pipe Cleanup & Restoration?

Unparalleled Expertise

With over 17 years of experience and a huge team of experienced water damage experts, ExactRecon has encountered burst pipes of every size. Our team is well-equipped to respond quickly to any burst pipe scenario that may arise in Jackson, Washtenaw, and the surrounding counties.

Cutting-Edge Drying Equipment

We employ the latest and most advanced drying equipment in the industry to expedite the water removal process. Our state-of-the-art water vacuum machines efficiently extract excess water, reducing the risk of further damage. Moreover, we utilize high-volume air movers and low-grain dehumidifiers, representing the latest advancements in drying technology. These low-grain dehumidifiers leave significantly less moisture in the air than older models, ensuring a faster and more effective drying process for your home and possessions.

Immediate Response and Professional Care

Water damage demands immediate action. We offer 24/7 emergency services, ensuring that when you call ExactRecon at (734) 352-9183, you won’t reach an impersonal answering service. Instead, you’ll connect directly with our experienced technicians. Our team can be on-site within one hour, ready to assess the situation and commence the essential drying process.

Assistance with Insurance Claims

When you contact ExactRecon, we will take care of your insurance carrier on your behalf. We’ll work closely with you and your insurance company, keeping both parties fully informed every step of the way to ensure a smooth and successful claims process.

For trusted and efficient water damage restoration services in Southern Michigan, reach out to ExactRecon at (734) 352-9183 for immediate assistance. We are here to minimize your stress and get you back to normal as quickly as possible. Your property and belongings are safe in our capable hands!

Assistance with Insurance Claims

When you contact ExactRecon, we will take care of your insurance carrier on your behalf. We’ll work closely with you and your insurance company, keeping both parties fully informed every step of the way to ensure a smooth and successful claims process.

For trusted and efficient water damage restoration services in Southern Michigan, reach out to ExactRecon at (734) 352-9183 for immediate assistance. We are here to minimize your stress and get you back to normal as quickly as possible. Your property and belongings are safe in our capable hands! Visit our Water Damage Restoration page to learn more about our services and expertise.

Areas We Serve

Exact Recon serves the cities of Ann Arbor, Ypsilanti, Dexter, and Chelsea, as well as nearby communities. We primarily work in the following ZIP codes:

  • 48103

  • 48104

  • 48105

  • 48108

  • 48109

  • 48115

  • 48118

  • 48130

  • 48158

  • 48175
  • 48176
  • 48197
  • 48198
  • 49012
  • 49201
  • 49202
  • 49203
  • 49230
  • 49237
  • 49240
  • 49241
  • 49261
  • 49263
  • 49269
  • 49283
  • 49284

We serve Jackson & Washtenaw counties including:

Ann Arbor, Augusta Charter Township, Barton Hills, Blackman Charter Township, Bridgewater, Brooklyn, Chelsea, Columbia Township, Concord, Dexter, Freedom Township, Grass Lake, Hanover, Henrietta Township, Jackson, Leoni Township, Liberty Township, Lima Township, Lodi Township, Lyndon Township, Manchester, Napolean Township, Northfield Township, Norvell Township, Parma, Pittsfield Charter Township, Pulaski Township, Rives Township, Salem, Saline, Sandstone Charter Township, Scio Township, Sharon Township, Spring Arbor Township, Springport, Summit Township, Superior Township, Sylvan Township, Tompkins Township , Vineyard Lake, Waterloo Township, Webster Township, York Charter Township, Ypsilanti